FAQ

Frequently Asked Questions (FAQ) – YUME

Orders & Payments

Q: What payment methods do you accept?
We accept all major credit/debit cards, as well as secure payment options like PayPal, Apple Pay, and Google Pay.

Q: Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of being placed. After that, processing begins and we may not be able to make changes.

Shipping

Q: How long does shipping take?
Standard shipping typically takes 3–7 business days within the U.S. International orders may take 7–21 business days.

Q: How can I track my order?
You’ll receive a tracking number via email once your order has shipped.

Q: Do you offer international shipping?
Yes, we ship to select countries. Shipping rates and delivery times vary by location.

Returns & Exchanges

Q: What is your return policy?
We accept returns within 14 days of delivery for unused and unworn items in original condition.

Q: Do you offer exchanges?
Yes — if you need a different size or item, contact us and we’ll help arrange an exchange.

Q: Are return shipping costs covered?
Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Products

Q: How do I know what size to order?
Please refer to our size guide on each product page for accurate measurements.

Q: Will items restock?
Some items may be restocked, but many of our designs are limited runs. We recommend grabbing your favorites while they’re available.